MicroDowell

DEMANDE RMA EN LIGNE

Before compiling RMA request form, please check your product's user manual and FAQ section for a solution to your problem first.
Contact customer service through RMA form only if you're unable to solve your problem.

UPS Details	Connected devices

*UPS model	*Pc (Workstation)
*Serial Number	*Servers
	*LCD Monitors
*Date of purchase	*CRT Monitors
Place of purchase	Laser Printers
	InkJet Printers
Note: please have the UPS invoice / proof of purchase ready when	Routers
contacted by our technical staff. Check guarantee page for guarantee details.	LAN Switches

		Check if any PC feature active PFC Power Supply
		Check if UPS is used under Diesel Generator

Description of failure (Hardware)	Description of failure (Software)

UPS does not turn on UPS has limited battery runtime UPS has no output voltage UPS is blocked UPS always in battery mode UPS DAO (Dead On Arrival) UPS transport damage None of above, see details below	* UPS not recognized by OS UPS does not communicate with OS UPS loses communication after XX minute / hours Software shows wrong UPS values Not possible to configure IP address (TCP-IP Kit only) None of the above, see details below
Note: Please add here below some additional detail about the UPS hardware failure	Note: Please indicate here below the OS installed on the PC connected to the UPS (if connected)
Details of failure	Details of failure

Contact address	Deviating delivery/pickup address (please fill only if different from contact address)

Company	Company
*Contact person	Contact Person
*Address	Address
*City	City
*ZIP	ZIP
*Country	Country
*Telephone	Telephone
*E-mail


* I have read and agree the privacy policy \| All Fields with * are required